Frequently Asked Questions
Everything you need to know about shopping the official Netflix collection.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination and usually range from 10-21 business days.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your Netflix Shop account.
What is your return policy?
We accept returns for most items in their original, unused condition within 30 days of delivery. Please note that certain limited-edition or personalized items may be final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are the products official Netflix merchandise?
Yes, every item sold on Netflix Shop is 100% authentic, officially licensed merchandise developed in collaboration with the creators of your favorite shows and films.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.